Unbig Support

Need a hand? Email support@unbig.app and tell us what happened. We read every message and will reply as soon as we can.

Help us help you

Please include:

• what you were trying to do;
• the exact message you saw, if there was one;
• your device model and operating system version; and
• the version of Unbig shown in your device settings.

Please do not email passwords, payment-card details, private project photos, or the underlying content of personal work. A short description is usually enough.

Sign-in and account help

Unbig supports Sign in with Apple and Sign in with Google. If your name is missing or does not look right, you can change what Unbig calls you under Settings → Your name.

You can delete your Unbig account under Settings → Delete account. This removes the account records held by Unbig and erases projects stored by the App on that device. Account deletion does not cancel an app-store subscription.

Subscription help

If you already subscribed but the App appears locked, open Settings → Restore purchases while signed in with the same app-store account used to subscribe.

Subscriptions are billed and managed by Apple or Google:

• On iPhone or iPad, open Settings, tap your name, then tap Subscriptions.
• On Android, open the Google Play Store, tap your profile picture, then tap Payments & subscriptions → Subscriptions.

Billing questions and refund requests are handled by the app store where the purchase was made.

Privacy and age requirement

Unbig is for adults aged 18 and over. Read our Privacy Policy to learn what the App processes, or email support@unbig.app with a privacy request.

Support email: support@unbig.app Developer: Gary Butler, doing business as Unbig